At the Grand Isla Navidad Resort we are totally committed with the safety of
our valued guests, employees and clients, that is why, in order to comply the
orders of our federal and local authorities, we have taken the decision to
close the hotel temporarily, starting April 5 th and until further notice.
We look forward to welcoming you in the near future with open arms and
with the same quality of personal attention and service that has been our
trademark over the years.
We also encourage you to follow the recommendation of authorities in
Mexico and throughout the world “to stay home”; Mexico and other
countries need us more united and coordinated than ever before.
Our reservations and sales teams will continue to serve you, either via email
at reservations@islaresort.com.mx or via telephone at 1 855 278-2683. We
invite you to visit Isla Navidad once travel restrictions are lifted.
In case you have a reservation with us during this period, we kindly ask you
to consider rebooking it. However, if you have paid a deposit and cannot
schedule a return trip at this time, we will be glad to reimburse you. Please
send an email to salesdirector@islaresort.com.mx, with all of the information
necessary to process the reimbursement (name, credit card number and type
or bank account number. We appreciate your understanding as this
reimbursement might take up to 21 days, as we have numerous requests at
this time.
Thank you for your attention to this communication and we hope to
welcome you soon as travel will reunite people from all over the world again
in the near future. Stay safe and healthy.
