× Dear Guests:

At the Grand Isla Navidad Resort we are totally committed with the safety of our valued guests, employees and clients, that is why, in order to comply the orders of our federal and local authorities, we have taken the decision to close the hotel temporarily, starting April 5 th and until further notice.

We look forward to welcoming you in the near future with open arms and with the same quality of personal attention and service that has been our trademark over the years.

We also encourage you to follow the recommendation of authorities in Mexico and throughout the world “to stay home”; Mexico and other countries need us more united and coordinated than ever before. Our reservations and sales teams will continue to serve you, either via email at reservations@islaresort.com.mx or via telephone at 1 855 278-2683. We invite you to visit Isla Navidad once travel restrictions are lifted.

In case you have a reservation with us during this period, we kindly ask you to consider rebooking it. However, if you have paid a deposit and cannot schedule a return trip at this time, we will be glad to reimburse you. Please send an email to salesdirector@islaresort.com.mx, with all of the information necessary to process the reimbursement (name, credit card number and type or bank account number. We appreciate your understanding as this reimbursement might take up to 21 days, as we have numerous requests at this time.

Thank you for your attention to this communication and we hope to welcome you soon as travel will reunite people from all over the world again in the near future. Stay safe and healthy.

 Best Regards,
Juan Carlo Rincones
General Manager